Frequently asked questions
Is your question answered here? If not, send your question to allthingsbyally@gmail.com and we'll answer as soon as we can!
How do I apply coupon codes and how much do they take off?
Hi! You can apply coupon codes to your purchases when filling out the order form. Underneath the product list, there is a space to enter any discounts (only 2 can be combined at once). When paying in cash, the total will be rounded to the nearest dollar. The paper where the discount is written should mention the discount amount. If not, feel free to ask us! Hope this helps.
How long does it take for my order to be completed?
That varies on what "Craft Time" you select and the size of your order. If you want to know the exact amount of time, check the time mentioned in the Craft Time description.
I didn't recieve an order summary after I placed one.
First, double check your email including spam and junk folders. If you are sure you didn't receive one, wait until your order has been recieved and one shold be included. If you'd like an online copy, contact us and we'll send you one within 48 hours. Thank you!
Do you accept returns/exchanges?
Because our products are made to order, we don't accept returns or exchanges. If you need more information, please check our Policies page.
If we want our own design on a shirt, could you make it?
Well, it depends on the design, but yes. Usually we will be able to make it if asked. Because it is a custom design, the price will likely be higher than one of our basic apparels offered